FAQ - (Questions We Answer Often)

FAQ About Shipping, Returns & Payments

On some of our products, when you spend more than R1000.00 you qualify for free shipping. The Free Shipping option comes up in the shipping part of the check out. The other options don't go away. Please select Free Shipping If you qualify for it. 


In the interest of security and flexibility we use these three payment gateways...

Paypal (Credit Card )

Payfast (Instant EFT, Credit, Debit, Cheque Card, Snap Scan and others)

Payflex (4 Easy Monthly Payments)

Payments are processed off site with the gateways secure servers we do not keep your information.

EFT Payments Can be made, we however recommend the above for security and speed of processing.


Some service items have recurring payments, in those cases we only use Payfast.

Some Capital Items can be paid off over a period of 4 payments, in those cases we only use Payflex.



Yes absolutely!

The process is that you select bank transfer in the check out page, under special instructions just add (I want to pay with BTC) and we'll send you wallet details.


In most instances in South Africa they take 3 to 4 days!

But most clients get goods quicker :)

We don't ship internationally at this time.


No Problem! In the footer of our website, find the Returns link, fill out the return form, we'll sort you out!


FAQ (3D Printer Related)

FAQ's On Specific 3D Related Items

Yes! Add the machine you want to your cart and then go to services and place Assembly & Calibration in your cart.

We'll Assemble the machine calibrate it and deliver it as a running machine that you can start using!

We recommend this service if this is your first 3D Printer.

We also would suggest you look at our 2  hour training course, as an option!


Absolutely, let us know which machine and board, and we'll send a bin file to load. Or alternatively, book a service and we'll do it for you!



Yes we do trade ins, we would need to see your old printer to make an offer and tailor a deal for you!


We do repairs and rebuilds.

Feel free to use the contact us form, so that we can assist properly!




You have the option of holding the training course at your premises, home or office.

Alternatively, if you are uncomfortable with that, you are welcome to come to us!

When you book let us know what you prefer!


Absolutely!

We would happily assist with repairing your 3D Printer. Please contact us, so that we can assist with a quotation!


FAQ (#3DGoodieBag Questions)

FAQ About The 3D Goodie Bag

Between 8 and 16 samples dependent on the brand. 

PLA Samples - Are 20 Mtrs Each

Featured Products - Are 20 Mtrs Each

Exotics and Extras - Are 10 Mtrs Each

We supply a 50% / 50% Mix of PLA and other materials.

We supply a mix of International and local product.




We ship Goodie bags on the 25th of the month. In most parts of SA, shipping takes 2 to 3 Days.

(December Goodie Bags will ship early)

We have not mastered international shipping, we encourage international clients to visit Maker Box


You are charged via our payment provider "Payfast" on a monthly recurring basis. So if you bought your subscription on the 15th the payment will be deducted on the 15th of each month


It will be a mix but we will concentrate on a particular type of filament each month, giving you the opportunity to try new varying filaments and a wide range of manufacturers specialist products!


 Absolutely, please contact us, so we cancel your recurring payment.


With each Goody Bag, we send details of where to buy the filament, that we sent you. Where possible we send you to the most direct approach for South Africa. 


Awesome! We can't wait to discuss that! Please contact us via the contact form!


We cut off new subscriptions on the 20th of the month, and ship Goodie Bags on the 25th Of The Month.

So If you subscribe after the 20th Of the month, your first Goodie Bag will ship the following month.

If you have concerns or queries regarding this, please contact us!


FAQ

We hope to answer you as quickly as possible!